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Raise Funds for Ukraine’s Armed Forces

Okay
  Public Ticket #3097748
Licence
Closed

Comments

  • bwinger started the conversation

    Having Licence activation problems.  It says my licence is both activated and not activated which means I'm unable to do anything! 


    Thanks, 

    Ben 

  • bwinger replied

    Also I'm getting this error code with the JKdev Theme Core Plugin

    An error of type E_ERROR was caused in line 2499 of the file /home/benwinger/public_html/wp-content/plugins/jkd-wp-qreatix-core/modules/class-jkd-core.php. Error message: Uncaught Error: Call to undefined method JKD_Theme::getInstance() in /home/benwinger/public_html/wp-content/plugins/jkd-wp-qreatix-core/modules/class-jkd-core.php:2499 Stack trace: #0 /home/benwinger/public_html/wp-includes/class-wp-hook.php(307): JKD_Core->init_modules() #1 /home/benwinger/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters() #2 /home/benwinger/public_html/wp-includes/plugin.php(476): WP_Hook->do_action() #3 /home/benwinger/public_html/wp-settings.php(598): do_action() #4 /home/benwinger/public_html/wp-config.php(93): require_once('/home/benwinger...') #5 /home/benwinger/public_html/wp-load.php(50): require_once('/home/benwinger...') #6 /home/benwinger/public_html/wp-admin/admin.php(34): require_once('/home/benwinger...') #7 /home/benwinger/public_html/wp-admin/plugins.php(10): require_once('/home/benwinger...') #8 {main} thrown

  •  58
    Alexander replied

    Hello. First You need to update Your theme to the last version (2.0), and then update the core plugin.

    Please disable the jkd theme core plugin, after that update the theme, and re-activate jkd core plugin

    Thanks, Alex

  • bwinger replied

    Hi Alexander, 

    I should say...  This is me trying to fix a previous problem with the updated version.  it just displays a white screen with the 2.0 version.  I've done that now so if you visit the site you'll be able to see what I mean 


  • bwinger replied

    Would it have something to do with the fact I'm having the issue with activation?


  •  58
    Alexander replied

    ok no problem, generate me partial access to your website and I will try to fix it

  • bwinger replied

    I've added you as an editor is that enough access?  You should have received an email 


    Thanks, 

    Ben 

  •  58
    Alexander replied

    Yes, I got it

    unfortunately I can't open the Qreatix Dashboard

    since the created user does not have enough permissions

    1816101906.png


  • bwinger replied

    I've made you an administrator


  •  58
    Alexander replied
    4649355750.png

    Ok, it looks like your theme refuses to connect to our license validation server for some reason, and when I did it manually it just kept die() handler.

    Here, I added you +5 licenses. Reinstall the theme via ftp (since access to wp-admin is now lost). After that, simply reactivate it via the activate license button

    sorry for the inconvenience, 2.0 is the last global version

    - Alex

  •  58
    Alexander replied

    hotfix version for you

    Attached files:  qreatix.zip

  • bwinger replied

    Thanks Alexander, 

    Haven't been able to install the new theme every page just showing -1 

    Can't seem to enter recovery mode either

  •  58
    Alexander replied

    Sorry about that, I just used the Envato API to check your license and the server just gave -1 which is die() mode

    nothing is actually broken, go to ftp your server and just replace your themes/qreatix with the one I sent you and everything will be active again

  • bwinger replied

    Cool ok  I'll give that a shot. 


    Cheers

  • bwinger replied

    Home page is still completely white I'm afraid.  


    New version installed and it still has a licence issue. 


    Cheers, 

    Ben 

  •  58
    Alexander replied

    Yes, you need to reactivate it via green button Activate License

  •  58
    Alexander replied

    because I reset your license so you can reactivate it

  • bwinger replied

    Yeah I'd done that,  it says it is active but then there is still a message from the dashboard saying it isn't 

  • bwinger replied

    it won't accept my purchase code

  •  58
    Alexander replied

    you do not need a purchase code for activation. This tab is not related to our theme, it is something left over from the previous Folim theme

    4524657980.png

    I fixed the problem for you, unfortunately the license details still didn't connect, so I removed the license check for a while

    I will test it now, and release 2.01 hotfix update in 30-60mins I think

  • bwinger replied

    Thanks Alexander

  •  58
    Alexander replied

    The update is already under review and will be live soon.

    by the way, I noticed that your google fonts api key has permissions denied. Our new fonts manager is now used to add new fonts, it is much more powerful than the previous one, so you can customize your fonts more flexibly

    7295347152.png